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Privacy & Security

49s Privacy Policy — Our Commitment to Protecting Your Information

When you use 49s, you share certain information with us. This document transparently explains how we use, store, and protect that information.

Last updated: January 2026
Bengali Version
GDPR Compliant

How we protect your privacy

Your data is always safe at 49s

256-bit SSL encryption
Every transaction and piece of personal information you share is protected with bank-grade SSL encryption. Third parties can never access or read your data.
Secure Data Storage
Your data is stored on internationally certified secure servers. Regular security audits and backups ensure your data is never lost.
Not shared with third parties
Your personal information is never sold or rented to advertisers or third parties. Your data belongs to you.
Data minimization
We only collect information that is strictly necessary to deliver our services and maintain security. Collecting data beyond what is needed goes against our policy.
Your Control
You can view, update, or request deletion of your data at any time. Your data belongs to you.
Immediate Alerts on Breach
In the event of a security breach, affected users will be notified within 72 hours and immediate action will be taken.

What data we collect

Data type Example Reason for Collection
Identity Information Name, date of birth, national ID number To complete account verification and KYC
Contact information Email address, mobile number Account registration and support communications
Financial information Mobile banking number, transaction history Payment processing & fraud prevention
Device Information IP address, browser information, device type Security Monitoring & Experience Improvement
Usage data Game history, betting records, login timestamps Service Improvement & Responsible Gaming Monitoring
Cookie data Session cookies, preference cookies To personalise and simplify your experience
Table of Contents

1. Introduction

49s (https://49s.biz) takes your personal privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the steps we take to keep it safe.

By using the 49s website or mobile app, you are considered to have agreed to this Privacy Policy. We want you to know that your information is in safe hands with us.

This policy is written in plain language with our Bangladeshi users in mind. Our support team is always on hand to help with any questions.

2. What Information We Collect

49s collects information in two ways — what you provide directly, and what is generated automatically through your use of the platform.

Information you provide directly:

  • At registration: name, email, mobile number, date of birth.
  • During KYC verification: national ID or passport details.
  • During payments: mobile banking number or crypto wallet details.
  • When contacting support: your messages and description of the issue.

Automatically collected data:

  • IP address and device information (browser, operating system).
  • Login times, game history, and betting records.
  • Cookies and browsing patterns.
  • Technical log files.

We never store bank account numbers or credit card details directly.

3. How We Use Your Data

Collected information is used solely for the following purposes:

  • Service Delivery: To manage your account, process payments, and deliver gaming services.
  • Identity Verification: To complete the KYC process and prevent fraud.
  • Contact: For important updates, security alerts, and support.
  • Service Improvement: To analyze user experience and improve the platform.
  • Responsible gaming: To identify unusual betting patterns and provide timely support to users.
  • Legal Compliance: To comply with applicable laws and regulatory obligations.

We never share your data with third parties for advertising purposes. You can unsubscribe from promotional emails at any time.

4. Who We May Share Your Information With

49s never sells your data. However, in certain limited circumstances, it may be shared with trusted third parties:

  • Payment Processors: Necessary data shared with Mobile Pay, Nagad, and others to process transactions.
  • Legal Authorities: To government authorities under court orders or legal obligations.
  • Security Partners: For fraud detection and cybersecurity services.
  • Game Providers: Only the minimum data necessary to operate live games.
All third-party partners are required to meet 49s's privacy standards. Legal agreements are in place with each of them to ensure your data is protected.

5. How Long We Retain Your Data

49s retains data for varying periods based on its purpose:

  • Account Information: For the duration of the active account and up to 5 years after closure (where legally required).
  • Transaction records: 5–7 years, as required by financial regulations.
  • Support conversations: 2 years.
  • Cookies & Logs: 30 days to 1 year (depending on cookie type).

Once the retention period expires, data is securely deleted or irreversibly anonymized.

6. Cookie Policy

49s uses cookies to enhance your experience. Cookies are small files stored on your device.

Types of cookies we use:

  • Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
  • Functional cookies: To remember your language preference and account settings.
  • Analytics Cookies: To understand how users interact with and navigate the platform.

You can manage cookies through your browser settings, though disabling certain cookies may affect the availability of some platform features.

7. Your Rights

You have the following rights regarding your personal information:

Right of Access
You may request to see what information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You can request deletion of your data unless we are required to retain it by law.
Data Portability
You may request an export of your data in a standard, portable format.
Right to Restrict Processing
In certain circumstances, you may request that processing of your data be put on hold.
Right to Object
You may object to the use of your data for marketing communications or specific purposes.

To exercise these rights support@49s.bizEmail us at. We'll respond within 30 days.

8. Protection of Minors

49s strictly does not serve anyone under the age of 18. We do not knowingly collect any information from minors.

Age is verified at registration, and additional proof may be requested in suspicious cases. Any account identified as belonging to a minor is immediately suspended and all collected data is deleted.

If you believe a minor is using 49s, please contact us immediately. We will take swift action.

9. Security Measures

49s has implemented multiple technical and organizational measures to keep your data secure:

  • 256-bit TLS/SSL encryption on all communications.
  • Encryption of data at rest (AES-256).
  • Two-factor authentication (2FA) is available for all accounts.
  • Regular third-party penetration testing.
  • Server access is restricted to authorized personnel only.
  • Automated suspicious activity detection system.

Please note that no online platform can guarantee 100% security over the internet. It is your responsibility to keep your password strong and never share it with anyone.

10. Policy Changes

49s may update this Privacy Policy from time to time, due to new technology, changes in law, or the introduction of new services.

For significant changes, you will be notified by email or via an in-platform notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

The date of the most recent update is always shown at the top of this document.

11. Contact Us

For any privacy-related questions, requests, or concerns, please get in touch with us:

  • Email: support@49s.biz
  • Live chat: 24/7 via website or app
  • Response Time: Usually within 24–48 hours
When submitting a data protection request, please contact us from your account's registered email address so we can verify your identity promptly.

Your data is secure — get started now

Your privacy is always protected at 49s. Register with confidence and enjoy a safe gaming experience.

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